Privacy Policy

1. Introduction

Techcan Solutions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our RCS (Rich Communication Services) messaging services, website, mobile applications, and other digital platforms.

By using our services, you consent to the data practices described in this policy. If you do not agree with the practices described in this policy, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, postal address
• Account Information: Username, password, account preferences
• Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
• Communication Data: Messages sent through our platform, customer service interactions
• Device Information: IP address, device type, operating system, browser type, unique device identifiers
• Usage Data: Pages visited, time spent on pages, click patterns, features used

2.2 RCS Messaging Data

When you opt-in to receive RCS messages from us, we collect:

• Phone number and carrier information
• Message delivery status and read receipts
• Interaction data (clicks, responses, engagement metrics)
• Consent timestamps and opt-in source

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our services
• RCS Messaging: To send you transactional and promotional messages via RCS (with your consent)
• Communication: To respond to your inquiries, provide customer support, and send important service updates
• Personalization: To customize your experience and provide relevant content
• Security: To protect against fraud, unauthorized access, and other security threats
• Analytics: To analyze usage patterns and improve our services
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Marketing: To send promotional communications (with your consent) and measure campaign effectiveness

4. RCS Messaging Compliance

4.1 Consent and Opt-In

We only send RCS messages to users who have explicitly opted in to receive them. You can opt-in by:

• Checking a box on our website or mobile app
• Texting a keyword to our short code
• Providing your phone number during account registration or checkout
• Verifying your phone number through a double opt-in process

4.2 Message Frequency

Message frequency varies based on your preferences and the type of messages you've opted in to receive:

• Transactional Messages: Sent as needed (e.g., order confirmations, account updates)
• Promotional Messages: Up to 4 messages per month (you can adjust frequency in your account settings)
• Service Updates: Sent occasionally for important service-related information

4.3 Opt-Out Instructions

You can opt-out of receiving RCS messages at any time by:

• Replying STOP to any RCS message
• Replying UNSUBSCRIBE to any RCS message
• Updating your preferences in your account settings
• Contacting us directly at info@techcan.in or calling +91-7309606050

After opting out, you will receive a confirmation message. Please note that you may still receive transactional messages necessary for service delivery (e.g., order confirmations, security alerts).

4.4 Message and Data Rates

Standard message and data rates may apply to RCS messages, depending on your mobile carrier and plan. We are not responsible for any charges incurred.

4.5 Supported Carriers

RCS messaging is available on supported carriers. If your carrier does not support RCS, messages may be delivered via SMS or other messaging channels.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in operating our services (e.g., cloud hosting, payment processing, messaging platforms)
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law, court order, or government regulation
• Protection of Rights: To protect our rights, property, or safety, or that of our users
• With Your Consent: When you explicitly authorize us to share your information

All third-party service providers are contractually obligated to protect your information and use it only for the purposes we specify.

6. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security audits and assessments
• Employee training on data protection
• Secure data centers and infrastructure

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Account Data: Retained while your account is active and for 3 years after account closure
• RCS Messaging Data: Retained for 2 years after your last interaction or opt-out
• Transaction Records: Retained for 7 years as required by law
• Marketing Data: Retained until you opt-out or request deletion

After the retention period, we will securely delete or anonymize your personal information.

8. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request a copy of your data in a portable format
• Opt-Out: Opt-out of marketing communications and RCS messages
• Objection: Object to certain processing activities
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

9. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your interactions with our services. These technologies help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve our services and user experience

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our services.

10. Children's Privacy

Our services are not intended for children under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We take appropriate measures to ensure your information receives adequate protection in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification (if you have an account)
• Sending an RCS message (if you have opted in)
• Updating the "Last Updated" date at the bottom of this page

Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

13. Third-Party Links

Our services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.